We actually answer our emails.
Whatever you need, a question before you order, help with your device, or a return under the 60 Day Glow Guarantee, one address handles it all:
We reply within 1 business day, Monday through Friday. If your message is about an existing order, include your order number and we can usually solve it in a single reply.
A few shortcuts that might save you an email. Shipping questions: every order ships free from our US warehouse and arrives in 3 to 8 business days, with tracking sent the moment it leaves. Returns: you have 60 days from delivery, and you can start a return right from your order confirmation email. How to use your mask: cleanse, wear it 10 minutes, follow with serum, three to five days a week.
Press, wholesale, or partnership inquiries: same email, subject line Partnership.
Root Light, Stockton, California