Refund policy

We stand behind Root Light. If you are not satisfied with your results after using your device consistently, you have 60 days from the delivery date to request a refund.

How it works

Contact us at jhonatan@root-light.com with your order number and a short note about your experience. We will respond within 1 business day with return instructions. Once we receive and inspect the returned item, your refund is issued to your original payment method within 5 to 10 business days.

Conditions

Items must be returned with all original accessories (charging cable, controller, eye pads if included). Devices must be in working condition, normal signs of use are fine. Serums and other consumable products must be at least half full to qualify for a refund. We may decline returns that arrive damaged due to misuse.

Return shipping

If your item arrived defective or damaged, we cover return shipping and send a replacement or full refund, your choice. For change of mind or guarantee returns, the customer covers return shipping.

Defective items

If your device arrives with a fault (dead LEDs, charging issues, damaged silicone), contact us within 7 days of delivery with a photo or video. We will ship a free replacement immediately, no return required in most cases.

Exchanges

We are happy to exchange for the same item if yours arrives damaged or defective. For a different product, request a refund and place a new order.

Late or missing refunds

If you have not received your refund after 10 business days, first check with your bank or card provider, processing times vary. Still nothing? Email jhonatan@root-light.com and we will track it down.